Negative terms most commonly used to describe the Food Standards Agency (FSA) were “frustrating, challenging and inconsistent”, according to a survey.
The research was done because the FSA wanted to know how businesses in the meat, wine and dairy sectors in England and Wales viewed the agency and its official controls.
In February and March 2020, 54 qualitative interviews were conducted with meat and wine firms and 327 quantitative interviews with meat, wine and dairy businesses. A financial incentive was given to all companies who took part.
No wine operators said they were dissatisfied with their experiences of the FSA’s processes, but some meat firms had criticisms about enforcement.
Most rated their experience of working with the FSA as very good (29 percent) or good (44 percent), with a quarter saying it was average. Only 2 percent said it was poor and 1 percent very poor.
Almost half … Read more